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Office Hours: |
Always available by email; phone or chat conferences upon request
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Course Meeting Times: |
2005-7-24 0:0:0
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Course Description
Receive Mediation training and learn how to help disputing parties preserve relationships, better control outcomes, and save time and money.
Mediation is a simple concept used with tremendous success by many supervisors, human resources managers, attorneys, family counselors, teachers, professionals, business and community leaders. As a professional mediator you will attain proven skills and techniques for helping people resolve their workplace, family, or business dispute with a mutually acceptable agreement. In this course you will learn how people behave when they have a conflict, and the 5-stage mediation process in which you will know what you have to do, why, when, and how throughout opening statement to the draft of a final agreement.
To enroll in this class, you don't need any specific experience or education. The only requirement is your motivation to acquire practical mediation and dispute resolution skills that you can apply immediately in your professional life.
Course Requirements
No specific experience or education is required. To successfully complete this class, you are expected to:
- Check in at least twice a week
- Complete all lessons and assignments
Course Goals
By the end of this class, you will know:
- The strategies and techniques used in mediation
- How the 5-stage mediation process works
- How to mediate simple disputes
Course Materials
No course material is required.
The following books are recommended (but not required). They are available at book stores and online from Amazon.com and BarnesandNoble.com.
- The Mediation Process - Practical Strategies for Resolving Conflict
by Christopher W. Moore; Publisher: Jossey-Bass; ISBN: 0787964468
- Getting to Yes - Negotiating Agreement Without Giving In
by Roger Fisher and William Ury; Publisher: Penguin Books; ISBN: 0140157352
Grading Policy
You will be graded on all assignments and tests. You will be awarded a Certificate of Merit for completing all lessons or a Certificate of Outstanding Achievement for completing all lessons and assignments.
Disclaimer
This class is for informational purposes only. It cannot be substituted for any state, government, licensing, or educational requirements.
